We operate a 14-day refund policy on all Planet Offers vouchers, except for event vouchers which are non-refundable. Our event policy is mentioned on all event product pages on the Planet Offers website, and your voucher terms and conditions.
If you contact us within 14 days of purchasing your voucher and haven't redeemed it already, we will give you back the amount you paid for the item and void the voucher. Guaranteed.
Refunds will not be provided for any events unless the event is cancelled, changed dramatically or postponed.
Please click here to contact us with your order number, and one of our team will be in touch within 48 working hours, although please note during busier times this may take a little longer, so please bear with us. Our customer care inbox is monitored Monday-Friday 9am-5pm (excluding bank holidays).