When you purchase a voucher from Planet Offers, you will often need to pre-book or redeem your voucher using a unique code. Once you've completed your order, we will email you a copy of your voucher in PDF format. On it, you will find your voucher details, terms and conditions and how to redeem information. It shouldn't take longer than 24 hours to arrive in your inbox, but it may take up to 48 hours during busy periods. If you haven't received your voucher, please make sure to check your junk folder as they can sometimes drop into there if you haven't purchased from us before.
Your voucher is also available on your Planet Offers account when you log in. If you can’t find (or accidentally delete) your email, you can re-download it from your account. To do this, you just need to click the 'Account' option at the top of the Planet Offers website, log in with your details and select the 'My Orders' option from the menu. Here, you will find all of your orders and an orange button should appear, allowing you to download each voucher you have purchased.
Our vouchers are sent in a PDF format and you will therefore need to have a PDF viewing software installed on your device to view your voucher. Most modern devices will have either a built-in PDF viewer or PDF viewing software pre-installed. However if needed, you can download and install the latest version of Adobe Acrobat Reader here.
If you're still having issues accessing your voucher, please don't worry! Just drop our customer care team a message with your order number and we will be able to send your voucher through within 48 working hours.