This article helps with: Why do I get an error when checking out? Why do I get a message saying I have reached the max number of entries?
We try our upmost to make sure that our site operates efficiently for our players. However, if you do encounter an error, it could be down to the following reasons:
Browser and Win Happy information
Please make sure that your browser is up to date, and you clear any cached items.
We would also advise ensuring that you do not have any ad blockers enabled or any additional apps that may prevent the content from loading correctly.
Then go to hellorayo.co.uk and make sure that your name, surname, address and mobile number are updated correctly. If any of them are not present or incorrect, then this can cause an issue when entering online.
Reached the maximum number of entries
If you have received an error message regarding entry limits, please follow the next two steps.
1. Check that you have not already purchased the maximum entries for the competition.
2. If you have not reached the entry limit but the website continues to present this error, then please clear all entries from your basket. Make sure you log out correctly and wait 10 minutes. This gives the website time to establish that you have abandoned your entries. Please then revisit the website and go through the full payment process.
If you are still experiencing issues, please contact the team using the Contact form.