Has your app stopped working as it should?
Here are some ways to resolve this:
1. Log out of your account and close the app. Then open the app and sign in to your account.
2. Delete and re-install the app. (This will update the app to the latest version available.)
Or, you can update your Rayo app via the Apple or Google Play store by selecting one of the below logos:
Download Rayo on your Apple device by clicking here.
Download Rayo on your Android device by clicking here.
3. Update your device's OS (Operating System) and re-try steps 1 and 2 mentioned above.
You can update your iOS or Android device by selecting one of the below logos:
Find our how to update your Apple device by clicking here.
Find our how to update your Android device by clicking here.
If you're still having trouble after trying the above steps, please contact our support team with the following information:
- How often your app is crashing
- Your app version
- Your device's OS (Operating System)
- If there is an error message
- When this issue started
- Any recognisable pattern for the crash to happen
Rayo Customer Support Team: appsupport@hellorayo.co.uk