Is your Rayo app not working as expected?
Here are some ways to resolve this:
1. Log out and restart the app
Log out of your Rayo account, then completely close the app. Reopen it and sign back in.
2. Update or reinstall the Rayo app
Delete and reinstall the Rayo app to ensure you're using the latest version available.
Alternatively, you can update the app directly through the Apple App Store or Google Play Store:
- iOS: Download or update Rayo on your Apple device here.
- Android: Download or update Rayo on your Android device here.
3. Update your device
Make sure your device is running the latest version of its operating system, then try steps 1 and 2 again.
- Apple: Find out how to update your iPhone or iPad here.
- Android: Find out how to update your Android device here.
Please note: The Rayo app may crash on older devices due to limited compatibility with newer app updates. As an alternative, you can try listening via our website on your device:
Still having trouble?
If the issue continues after trying the steps above, please contact our support team and provide the following information. This will help us investigate the problem:
- How often the app crashes
- Your Rayo app version
- Your device and operating system version
- Any error message you're seeing
- When the issue first started
- Whether there is a specific or recognisable pattern that causes the app to crash
Rayo Customer Support Team: appsupport@hellorayo.co.uk