Premium allows you to listen to live radio without any ad-breaks on all our Premium stations!
If you do find yourself listening to ads whilst enjoying Premium, here are some ways to resolve this:
Log out and back into your account
Occasionally this is necessary to force a sync of information between your device and our account system. Also try refreshing your device.
Click on the confirmation email
When you sign up to Premium, you will receive a confirmation email with an activation link. Please click this link to activate your Premium Subscription.
Sign in with the same email address you signed up with
Premium is connected to your email address associated with your account. Make sure that if you are listening across platforms that you are using the same sign in everywhere.
Restart and Update app
Sometimes when you upgrade via the app, once you have upgraded you will need to close the app and restart it. This should then give you access to Premium features if they have not already been enabled.
If you are listening whilst signing up, you will need to stop listening if you are currently playing a show. To make sure the app reflects your Premium features. If when you upgrade, Premium does not appear, please restart your app.
Please also check you are running the latest version of the app.
Check the status of your subscription
Go to your account and check the status of your Premium subscription in your Premium tab or via your subscription settings on your phone.
If you still need assistance with this, please get in touch at premium-support@hellorayo.co.uk.